1. Terms of Service

Business Identity: Dream Sleep Official is a New Zealand-based business located in Tauranga, New Zealand. All transactions are processed in New Zealand Dollars (NZD).

Store Terms: By agreeing to these Terms of Service, you represent that you are at least the age of majority in your region or country of residence. You may not use our products for any illegal or unauthorised purpose, nor may you violate any laws in your jurisdiction.

General Conditions: We reserve the right to refuse service to anyone for any reason at any time. Your content (not including credit card information) may be transferred unencrypted over various networks, while credit card information is always encrypted during transfer.

Prices & Modifications: Prices are subject to change without notice. We reserve the right at any time to modify or discontinue any product or service without notice.

Products & Support: We have made every effort to display as accurately as possible the colours and images of our products. Dream Sleep products are designed for premium comfort and support.

Accuracy of Billing: You agree to provide current, complete, and accurate purchase and account information for all purchases. We reserve the right to refuse any order.

Governing Law: These terms shall be governed by and construed in accordance with the laws of New Zealand.

2. Shipping & Returns Policy

Shipping:

• Orders are typically processed within [Insert Timeframe] business days.
• Risk of loss passes to you once the courier confirms delivery.
• You will receive tracking information upon dispatch; please ensure your address is accurate at checkout.

Returns Process:

1. Contact Us: Email [Insert Email Address] with your order number and photos/details of the issue.
2. Assessment: We will assess the claim under the Consumer Guarantees Act 1993.
3. Resolution: If a product is faulty, not fit for purpose, or does not match its description, you are entitled to a repair, replacement, or refund. We are not legally required to provide refunds for change-of-mind purchases.

3. Privacy Policy

Information We Collect: We collect personal details you provide (name, delivery address, email, phone number) and automatically receive your IP address to learn about your browser and operating system.

Consent & Marketing: By providing information to complete a transaction, you consent to our collecting and using it for that specific reason. For secondary reasons like marketing, we will ask for your expressed consent or provide you with an opportunity to say no. You can unsubscribe at any time.

Cookies & Retargeting:

• How we use Cookies: We use cookies to remember preferences, analyse site traffic, and provide a personalised experience.
• Retargeting Ads: We use third-party services (such as Meta/Facebook and Google) to display advertisements on other websites based on your past visits to our store.
• Managing Preferences: You can disable cookies in your browser settings or opt out of interest-based advertising via the Digital Advertising Alliance.

Shopify & Security: Our store is hosted on Shopify Inc. In accordance with the Privacy Act 2020, we take reasonable precautions to ensure your data is not misused, lost, or accessed without authorisation. You have the right to request access to or correction of your personal information by contacting [Insert Email Address].