Questions about your order, shipping, or just need advice on which pillow is right for you? We’re real people based in the Bay of Plenty, NZ and we’re here to help. Reach out and we'll get back to you within 24 hours on weekdays (NZDT).
We know you want your Dream Sleep pillow ASAP! Here is what you can realistically expect:
Processing Time: We get most orders out the door within 24 hours (Monday–Friday).
New Zealand Shipping: Once the courier grabs it, it's typically in your hands within 1–3 business days.
Australia Shipping: Because we are shipping from New Zealand, international journeys take a bit longer. Depending on where you are in AUS, expect your delivery within 7–14 business days.
Yep, it's for real! We want you to be 100% confident in your alignment and comfort. You can test your Dream Sleep pillow in your own bed for 30 nights. If your neck pain isn't improving or you aren't completely satisfied, just reach out to us at hello@shopdreamsleepofficial.com to start your hassle-free return.
The Fine Print:
Full Refund: If you decide the pillow isn't right for you within the 30-day trial period, we will refund your original purchase price in full.
Return Shipping: As a small New Zealand business shipping worldwide, buyers are responsible for return shipping costs back to our NZ hub.
What happens to returned pillows? Don't worry, we never resell used pillows! Returned items are either recycled or donated to local NZ charities.
💡 Why 30 nights? It actually takes the muscles in your neck and shoulders about 2–3 weeks to adjust to a new, supportive ergonomic pillow. We highly recommend sleeping on it for at least 14 nights to let your body adapt!
Don't stress—we’ve got you covered! Whether your package arrived damaged, you received the wrong item, or something else went wrong, we will make it right.
Please send an email to our customer support team at hello@shopdreamsleepofficial.com with your order number and a brief description of the issue.
Our Reply Time: We aim to reply to all messages within 24 hours on weekdays (Monday to Friday).
Time Zone Note: We are based in lovely New Zealand, so if you are messaging us from overseas, we might be fast asleep when your email lands—but we will tackle it the second we get into the office!
We are a proudly Kiwi-owned and operated company based in the beautiful Bay of Plenty, New Zealand (Aotearoa).
While our roots are firmly planted in NZ, we are a global brand! We ship our ergonomic pillows from our home base right to doorsteps all over the world.
We know you want your Dream Sleep pillow ASAP! Here is what you can realistically expect:
Processing Time: We get most orders out the door within 24 hours (Monday–Friday).
New Zealand Shipping: Once the courier grabs it, it's typically in your hands within 1–3 business days.
Australia Shipping: Because we are shipping from New Zealand, international journeys take a bit longer. Depending on where you are in AUS, expect your delivery within 7–14 business days.
Don't stress—we’ve got you covered! Whether your package arrived damaged, you received the wrong item, or something else went wrong, we will make it right.
Please send an email to our customer support team at hello@shopdreamsleepofficial.com with your order number and a brief description of the issue.
Our Reply Time: We aim to reply to all messages within 24 hours on weekdays (Monday to Friday).
Time Zone Note: We are based in lovely New Zealand, so if you are messaging us from overseas, we might be fast asleep when your email lands—but we will tackle it the second we get into the office!
Yep, it's for real! We want you to be 100% confident in your alignment and comfort. You can test your Dream Sleep pillow in your own bed for 30 nights. If your neck pain isn't improving or you aren't completely satisfied, just reach out to us at hello@shopdreamsleepofficial.com to start your hassle-free return.
The Fine Print:
Full Refund: If you decide the pillow isn't right for you within the 30-day trial period, we will refund your original purchase price in full.
Return Shipping: As a small New Zealand business shipping worldwide, buyers are responsible for return shipping costs back to our NZ hub.
What happens to returned pillows? Don't worry, we never resell used pillows! Returned items are either recycled or donated to local NZ charities.
💡 Why 30 nights? It actually takes the muscles in your neck and shoulders about 2–3 weeks to adjust to a new, supportive ergonomic pillow. We highly recommend sleeping on it for at least 14 nights to let your body adapt!
We are a proudly Kiwi-owned and operated company based in the beautiful Bay of Plenty, New Zealand (Aotearoa).
While our roots are firmly planted in NZ, we are a global brand! We ship our ergonomic pillows from our home base right to doorsteps all over the world.
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