Free Shipping

We offer free tracked shipping on all orders to addresses in New Zealand and Australia.

Dispatch Times

Orders are usually dispatched within 1 to 2 business days. Once your order has shipped, you will receive a tracking number by email so you can follow your order journey.

Delivery Timeframes

For deliveries within New Zealand, please allow 2 to 5 business days after dispatch, noting that rural deliveries may take slightly longer. For Australia, please allow 5 to 10 business days after dispatch.

Potential Delays

While we do our best to deliver within these timeframes, delays can sometimes occur due to courier demand, weather events, or customs processing. We will always keep you updated if significant delays occur.

Returns and Our 30-Night Comfort Guarantee

We stand behind the quality of the Dream Sleep Posture Pillow. Every pillow comes with our 30-night comfort guarantee.

How Our Guarantee Works

You are invited to sleep on your Dream Sleep Posture Pillow for up to 30 nights from the date you receive your order. If you are not experiencing deeper sleep, improved comfort, or better alignment, you can return your pillow for a full refund.

Return Requirements

To qualify for a return, the pillow should be in good condition, though we understand minor signs of use are normal. Original packaging is not required if it is not feasible to keep. Please ensure you include your order number or proof of purchase with your return.

How to initiate your return

If the pillow isn’t the perfect fit for you, just follow these simple steps:

Email us: Reach out to hello@shopdreamsleepofficial.com within your 30-night trial window.

Get your instructions: We’ll send you the details on where to send the pillow back.

Track your parcel: To make sure it arrives safely, please use a tracked shipping service.

A few quick things to note:

Condition: Please ensure the pillow is in good shape. While we know it’s been slept on, we do require it to be free of stains, tears, or damage.

Shipping: The cost of return shipping is covered by the customer.

Processing: Once we receive your return, we’ll inspect it and process your full refund.

Exclusions: This trial applies to our pillows only. Separate accessories (like individual pillowcases) are not included in the sleep trial.

Refund Processing

Your refund will cover the full cost of the product. Please note that return shipping costs are not included in the refund. Refunds are processed back to your original payment method. Please allow 5 to 7 business days for the refund to appear in your account, depending on your bank or payment provider.

Damaged or Incorrect Items

For any genuine manufacturing faults or quality issues, please contact us at hello@shopdreamsleepofficial.com with your order number and a quick photo/video of the issue, and we will make it right.

International Orders

International customers outside of NZ are responsible for any customs duties, taxes, or import fees charged by their local authorities. These costs vary by country and are not included in the product price or shipping fee. Please check your local regulations before placing an order.

Need Help?

We are here to make your shopping experience as easy as possible. Please email us at hello@shopdreamsleepofficial.com if you have any questions regarding your shipping or returns.