We want your shopping experience with Dream Sleep to be simple, transparent, and stress-free. This page outlines our shipping policies and our return process, including our 30-Night Comfort Guarantee.

Free Shipping

We offer free tracked shipping on all orders to addresses in New Zealand and Australia. For all other countries, we have a flat shipping rate of $30 NZD.

Dispatch Times

Orders are usually dispatched within 1 to 2 business days. Once your order has shipped, you will receive a tracking number by email so you can follow your order journey.

Delivery Timeframes

For deliveries within New Zealand, please allow 2 to 5 business days after dispatch, noting that rural deliveries may take slightly longer. For Australia, please allow 5 to 10 business days after dispatch.

Potential Delays

While we do our best to deliver within these timeframes, delays can sometimes occur due to courier demand, weather events, or customs processing. We will always keep you updated if significant delays occur.

Returns and Our 30-Night Comfort Guarantee

We stand behind the quality of the Dream Sleep Posture Pillow. Every pillow comes with our 30-night comfort guarantee.

How Our Guarantee Works

You are invited to sleep on your Dream Sleep Posture Pillow for up to 30 nights from the date you receive your order. If you are not experiencing deeper sleep, improved comfort, or better alignment, you can return your pillow for a full refund.

Return Requirements

To qualify for a return, the pillow should be in good condition, though we understand minor signs of use are normal. Original packaging is not required if it is not feasible to keep. Please ensure you include your order number or proof of purchase with your return.

How to Initiate a Return

To begin your return, email us at hello@shopdreamsleepofficial.com within 30 nights of receiving your pillow. We will provide return instructions and the address to send your pillow. Please note that return shipping must be tracked for peace of mind, and all return shipping costs are the responsibility of the customer.

Refund Processing

Refunds are processed back to your original payment method. Please allow 5 to 7 business days for the refund to appear in your account, depending on your bank or payment provider.

Damaged or Incorrect Items

If your order arrives damaged or you receive the incorrect item, please contact us at hello@shopdreamsleepofficial.com within 7 days of delivery. We will arrange a replacement or full refund at no cost to you.

International Orders

International customers are responsible for any customs duties, taxes, or import fees charged by their local authorities. These costs vary by country and are not included in the product price or shipping fee. Please check your local regulations before placing an order.

Need Help?

We are here to make your shopping experience as easy as possible. Please email us at hello@shopdreamsleepofficial.com if you have any questions regarding your shipping or returns.